Shipping & Refund Policy

This policy applies to all coaching programs purchased from Madsen Education Limited ("we", "us") through this website.

1. Nature of our products

We sell digital and personal coaching services (Lifestyle, Elite and Business Coaching programs with 3-, 6- or 12-month terms). These are services delivered online and through personal coaching. We do not sell or ship physical products through this checkout.

2. Delivery / "shipping"

As our products are services, no physical shipping takes place. After your booking is confirmed, you will receive your onboarding materials and access details by email, typically within 24–48 hours, to the email address provided at checkout.

Any supplements, meals or physical items arranged as part of the "done-for-you" service are provided by third-party suppliers, are optional, and their product and delivery costs are not included in the coaching price. Those items are subject to the supplier's own terms and delivery timelines.

3. Right of withdrawal & refunds

You may request to cancel your booking within 14 days of purchase. If coaching services have not yet begun, you are entitled to a full refund.

If the program has already started within the 14-day period, we may deduct a proportionate amount for services already rendered before issuing the remaining refund.
After the 14-day withdrawal period, payments for the current program term are non-refundable, as the service is booked and reserved specifically for you. This does not affect the 30-day satisfaction guarantee described in section 4.
Refunds are issued to the original payment method used at checkout.

4. 30-day satisfaction guarantee

In addition to the statutory right of withdrawal, we offer a 30-day satisfaction guarantee on the first month of coaching. Within the first 30 days after the start of the contract you may request a refund of the first monthly fee, provided all of the following conditions have been demonstrably met:

Complete tracking of all training sessions in the coaching app
Participation in all scheduled check-ins (weekly or daily, depending on the package)
Demonstrable adherence to your individual nutrition and training plan

The request must be submitted in writing to info@madsen-coaching.com within 30 days of the start of the contract. Verification is based on app data and check-in records. The guarantee covers the first monthly fee only; the remaining contract term is unaffected.

5. How to request a refund or cancellation

To request a refund or cancel your program, contact us at info@madsen-coaching.com with your name and the email address used for your booking. We will confirm receipt and process eligible refunds within 14 days of approval.

6. Contact

Madsen Education Limited
Unit 909, Prosperity Millenia Plaza, 663 King's Road, Quarry Bay, Hong Kong
Email: info@madsen-coaching.com

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